Specified Commercial Transactions Act
- Distributor
-
Medyfine Co., Ltd.
- Chairman
-
Kim Mortensen(キム・モーテンセン)
- CEO
-
Takehisa Naito
- location
-
Zip Code 650-0026
2-2-22 Kominatodori, Chuo Ward, Kobe, Hyogo
- Telephone Number
-
078-777-7000
- E-mail Address
-
Required fees other
than the product price -
In addition to the selling price, shipping, cash on delivery, and transfer fees may be charged.
- Delivery time
-
Ships within 7 days of receiving your order
- Defective
-
Please contact us as soon as the item arrives. Please note that we cannot accept returns unless the product is defective.
- Order expiration date
-
Within 7 days after ordering. If you do not make a payment for 7 days after placing your order, we will assume that you have no intention of purchasing and will cancel the order automatically.
- Payment method
-
Credit card
Rakuten Pay
Cash On Delivery
Bank transfer
- Payment deadline
-
Within 7 days after ordering. If you do not make a payment for 7 days after placing your order, we will assume that you have no intention of purchasing and will cancel the order automatically.
-
About shipping fees
-
Shipping fee: 600 yen nationwide (Japan)
Free shipping on orders over 3,980 yen!
(Excluding Hokkaido, Okinawa and some remote islands)
-
About returns
and cancellations
-
We are afraid that, due to the nature of the product(s), we do not take any cancellation after a purchase is complete.
Should you have any concerns, please contact our store by phone or email before placing an order.
- About returns
-
We rigorously inspect our products before shipping. However, in case of "wrong product", "wrong quantity", "defect (initial defect), " etc, please contact us within 2 days after the recipt of such product.
· *Due to the nature of internet shopping, the actual colors of PCs/smartphone/display may be different from their actual appearance based on their settings/specifications.
· *A warranty for authenticity does not come with our products
Due to the nature of our products, we are afraid we do not accept the return of the following products:
· More than 3 days passed after your products arrived
· Products that have been used
· Products have been customized/resized by the customer
· Products with missing parts that come with them at the time of the purchase
· Products that have been scratched/damaged at your end
· Other Customer reason(s) (preference differences in product colors/sizes/images)
- About refunds
-
· When a refund is incurred due to product return, etc., we will issue a refund once the product is back at our company.
· To avoid trouble we will refund the payment back to a bank account under a purchaser's name.
· The refunded amount shall be the product price(s) (tax included) only.
· Fees incurred to you at the time of the purchase is not the subject of refund.
· We will cover the transfer fee for the refund
· In case of using a credit card, it will be refunded through a credit card company.
(Depending on the credit company, it will be charged and refunded on the following month)
- Return deadline
-
Within 7 days after the product arrives
- Return shipping charges
-
Returned goods due to customer's convenience will be borne by the customer. If it is due to a defective product, we will bear the fee.